K&B Art Events is a mobile paint party. Every event takes effort and expense on our side to create a positive experience. We reserve seats, utilize studio time, book events with other venues, pay for supplies, and staff based on registrations. We plan accordingly to make sure your experience with us and your event is the best it can be.
We understand that life happens. Things come up, conflicts arise, and emergencies can affect your ability to maintain your commitment to your art class. Below is our cancellation policy based on the different events we offer. Feel free to Contact Us with any questions you may have.
PUBLIC EVENTS
Cancellations, or any other changes must be made 24 hours prior to class to receive a credit for a future event.. Refunds will not be provided. Transfer credits must be used within 30 days or else the credits will be void.
In the event, classes are cancelled due to unforeseen circumstances such as natural disasters or low capacity (each class requires 8 attendees). You may opt to have your purchase refunded, or have a credit issued for a future event.
If you arrive more than 15 minutes past the start of class, you will be asked to reschedule subject to the 24 hour cancellation policy. Cancellations made after the 24 hours scheduled class start time will be issued a studio credit for the amount paid.
Every ticket purchase is a firm commitment to attend the event and we use the funds to hire our artists, pay for supplies, venues, travel expenses etc., Day of event Cancellation will not be granted, thank you for understanding.
Sorry, there will be no credits or refunds for “no shows.”
VIRTUAL PAINTING EVENTS (ONLINE CLASSES)
Virtual Painting Classes are NON transferable or NON refundable for any reason. There will be no credits or refunds for “no shows.” Additional promos and discounts cannot be applied.
*If you have trouble with Zoom, you can reach out prior to the event via email: info@support.com. We will not refund or transfer based on having issues with Zoom since we include detailed instructions on what to do.
PRIVATE PARTIES
K&B Art Events private parties are great for corporate events, birthday parties, and more! Choose your favorite painting from our library or you can create a custom one for your event for an extra fee of $50. We will provide all the supplies: paint, brushes, canvases, easels and aprons are all included. (Tables, chairs, drinks, & food are not included in the cost.) We do not accept any sort of promos or discounts towards our private parties.
Deposit Policy
K&B Art Events Private Parties are booked by placing a non-refundable deposit of $150 for adult parties, $100 for kids parties, and $75 for virtual parties that goes toward the total cost of your party which is used to purchase the supplies needed for your painting party and to secure the desired date and time, after availability is confirmed by K&B Art Events. The date and time is not secure until the deposit is paid, therefore it is best to pay the deposit as soon as you can to get the desired date and time! Once you paid your deposit your desired date and time slot will be blocked out on the calendar, thus securing your private party. Please email us to see open dates or see the upcoming events page.
Remaining Balance
The remaining balance is based on how many painters there will be for each private party and will be due no later than 7 days before your party or event will not be held. There will be a $25 late fee if the invoice is not paid within the 7 business days of the scheduled date.
Rain or Shine
We cannot predict the weather therefore a scheduled private party will still go on if it happens to rain (or other acts of mother nature) on the day of. Rescheduling can occur, subject to the availability of K&B Art Events for an additional fee.
In-Person Private Party Cancellation Policy
While we regret losing the opportunity to paint with you, our private party cancellation policy is in place to protect the professional artist that is scheduled to instruct and entertain each party. For this reason, we firmly require a minimum of 7 days notice of cancellation before your private party date, to grant a partial refund or rescheduled date. Private Parties booked within 7 days of the desired date must be paid in full and will not qualify for cancellations, refunds, or rescheduling.
When you cancel before the 7 days notice you will receive a partial refund of any fees paid. (Excluding the $150 non-refundable deposit.) This fee goes towards the supplies and time spent in preparation of the event that was supposed to be scheduled.
Virtual Private Party Cancellation Policy
While we regret losing the opportunity to paint with you, our private party cancellation policy is in place to protect the professional artist that is scheduled to instruct and entertain each party. For this reason, we firmly require a minimum of 7 days notice of cancellation before your private party date, to grant a partial refund or rescheduled date. Private Parties booked within 7 days of the desired date must be paid in full and will not qualify for cancellations, refunds, or rescheduling.
When you cancel before the 7 days notice you will receive a partial refund of any fees paid. (Excluding the $75 non-refundable deposit + $25 cancellation fee.) This fee goes towards the time spent in preparation, etc. for the event that was supposed to be scheduled.
No Shows:
If absent at the scheduled start time, we will allow a 20-minutes (no later) for the party to log on. If the party is still absent after 20 minutes of the scheduled start time the party will lose its scheduled time slot. No refunds of any kind will be given if absent at the scheduled date and time.
Painting Kits:
There are no refunds on painting kits ordered. If there is an incorrect address inputted the new, updated shipping cost must be paid by the host/customer. Discounts cannot be applied to painting kits after the order has been submitted. We do not guarantee that the painting kits will arrive in time of the scheduled party.
In-Person Private Parties and Virtual Private Parties Rescheduling
If you are wanting to reschedule your private party, whether it’s the date or time needing to be changed, an extra deposit fee of $100 will be charged each time rescheduling occurs and will go towards your total private party cost. (Subject to availability.) Rescheduling can only occur if given 7 business days’ notice before the first scheduled event. If rescheduling within the 7 Business days time frame an additional fee of $175 will apply.
*If on the day of you are a “NO SHOW“, you will forfeit all deposits & fees made. No refunds will be given.
*There will be an additional fee of $100 for same day booking.
EMERGENCIES
We understand that emergencies can occur. Please contact us directly if you need special consideration for a refund. We try our best to accommodate.